Consulting General Manager


Washington, DC, USA Remote

Full time

Customer Services/Support + Customer Success

Feb 23

This job is no longer accepting applications.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission


People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model - Live our culture; Embody our values; Practice our leadership principles.
  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.


Consulting Market Planning & Execution

  • Develops, orchestrates, and executes a comprehensive Consulting market plan by prioritizing outcome-oriented solutions. Articulates the value proposition for Consulting within the Microsoft partner ecosystem, as well as the various resources available across Microsoft.
  • Establishes and drives orchestration across Enterprise Operating Unit (EOU) on strategic and top-tier accounts to ensure alignment on account strategy. Sets clear goals for all roles in driving customer adoption across three clouds. Establishes rhythms across enterprise that facilitate collaboration on strategic, top-tier, and consumption goals.
  • Drives sales strategy in support of the broader Microsoft strategy and revenue generation, including consumption, support renewals, and sales margins, in a solution selling environment across a large geography.
  • Provides advice and coaching on how best to leverage and orchestrate company processes, assets, and intellectual property (IP) around strategic digital transformation approaches, high-level deal design and project delivery, and Support services (e.g., Premier, Unified), using skills and past experience, for deals that span beyond Consulting-only pursuits (including top strategic deals for the company).
  • Drives execution of all aspects of the Consulting business through a defined cadence of accountability. Defines key quarterly objectives and tracks against those objectives. Executes through a variety of teams, directly and indirectly, influencing for successful outcomes. Adapts and integrates appropriately with broader Microsoft teams to execute effectively.


Operational & Business Excellence

  • Drives execution excellence through rhythm of the business, driving achievement of fundamental goals, optimizing processes, driving tool adoption and providing guidance, balancing short-term execution and longer-term success across the organization, and ensuring compliance with Microsoft policies. Implements operational processes to drive continuous improvement of team performance (e.g., closed-loop sales campaigns, project quality reviews, root cause analysis for support issues) using learnings from successes and failures.
  • Establishes and monitors large/complex budgets to drive high-revenue targets (e.g., sales revenue, delivery, consumption). Manages profits and losses for the Consulting organization, and considers impact of decisions on the overall profits and losses (P&L) as a member of the Leadership Team. Ensures optimal deployment of resources (e.g., investing, diverting) throughout the fiscal year. Influences and impacts top-line revenue and company priorities (e.g., Azure Consumed Revenue).
  • Identifies patterns and trends in customer experience (from planning and monitoring phases through execution) across industries or large geographic areas. Proactively establishes programs to improve area or industry overall customer experience through process improvements, organization changes, or resource optimization.



  • Builds organizational and people capability from an end-to-end point of view of the business by understanding customer/market insights, stakeholders, and Consulting alignment across business areas and creating a capability strategy that serves the rest of the business. Influences peer Consulting Leaders to help accelerate organizational maturity by role modeling capabilities and making best practices available to others. Develops and advocates a learning culture within the organization and prioritizes learning and deepening of capability as a key element of success for every role.
  • Drives an inclusive environment by engaging all Consulting employees within the assigned geography regardless of reporting structure. Creates a culture that enables employees to do their best work through cross-functional collaboration and appreciation of diversity. Defines a multi-year diversity and inclusion agenda, cultural strategy, and implementation plan for the entire Consulting organization for a large or multi-subsidiary area.






Required/Minimum Qualifications

  • Bachelor's Degree or Technical University Degree and 7+ years technology-related, business, professional services, consulting, and sales experience
  • 5+ years people management experience, including leading managers of managers in a matrixed environment.
  • 5+ sales management experience, including large scale, complex customer engagements.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

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We're on a mission to empower every person and every organization on the planet to achieve more.