Community Program Manager


Boston, MA, USA Remote

Full time

Customer Services/Support + Customer Success

Feb 23

This job is no longer accepting applications.

As the largest communities-of-practice program at Microsoft, Connected Communities engage over 47,000 FTEs within the Microsoft Customer and Partner Solutions (MCAPS) organization, Product Engineering, AI&R, and across Microsoft as a whole.


At Microsoft, our people are our greatest asset, each possessing a wealth of knowledge, expertise, and passion. Connected Communities is a constantly growing network that connects Microsoft employees to the people, knowledge, and strength of One Microsoft to empower each to deliver against our shared strategic priorities. 


The Connected Communities support Microsoft’s mission to empower every person and every organization on the planet to achieve more through. Through the Connected Communities Bridge, an industry leading communities-of-practice solution, we provide a contextual, unified experience to engage and connect members. In our distributed, complex world, Connected Communities is the place to connect, share, and grow.


The Connected Communities Program Manager plays a pivotal role in our efforts to empower each member, the community, and senior leaders, to achieve Microsoft’s strategic priorities. This role leads through influence by creating clarity and generating energy to deliver success. The Connected Communities Program Manager partners with senior leaders, at varying levels, across the Microsoft Customer and Partner Solution (MCAPS) organization to accelerate outcomes aligned to the community’s strategic direction surfacing the assets, and collateral and fostering connect, learning, and the exchange of knowledge and expertise. The Connected Community Program Manager serves as a role model for individual contributor leadership and Microsoft culture. This role demonstrates the ability to make others great and lead success through others through mentoring, coaching, and developing Connected Communities leadership teams while fostering an inclusive environment that embraces all aspects of diversity.


The Connected Community Programs Manager responsibilities will include:

  • Lead and nurture a portfolio of Connected Communities aligned to Microsoft’s strategic priorities. 
  • Collaborate with senior leaders and Connected Community leadership teams to define and execute plans designed to create clarity to the priorities aligned to the community, surface trusted resources and collateral, and devise strategies to engage community members to collaborate, exchange knowledge, and share expertise. 
  • Identify, engage, and champion individual contributor leaders spanning the customer lifecycle to serve as Connected Community leads and positioned to foster communities grounded in diversity, inclusion, and the best of Microsoft culture.
  • Serve as an advocate and champion of the sales, delivery, and support field by surfacing needs and gaps, and actively work to prioritize, design, and lead strategies leveraging a diverse network and partnerships. 
  • Use data-driven insights and learnings to inform the direction and activity within designated community portfolio as well as influence overall Connected Communities approach, evolution, and innovation.



  • 5+ years’ experience in program management and/or relationship management functions.
  • Experience working in the Microsoft Customer and Partner Solutions (MCAPS) organization preferred.
  • Strong, collaborative first team player that demonstrates the ability to synthesize information and share openly and transparently to position themselves and the team to build upon the work and ideas of others and contribute to the success of others.
  • Executive maturity and excellent communication skills to guide senior leaders and leadership teams through the impact of decision alternatives to accomplish targeted outcomes.
  • Exceptional ability to influence without authority, deal with ambiguity, problem-solving, process improvement and decision-making skills.
  • Proven leadership ability to create clarity and generate energy, coupled with the demonstrated ability to deliver success through others.
  • Strong program management and organizational skills with attention to detail.
  • Bachelor’s degree or MBA preferred or relative experience.


Location: Remote Opportunity 

There will be an expectation of at least 15% travel required once we are traveling again. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected.


The salary for this role in the state of Colorado is between $113,900 and $171,500.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

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