Customer Success Account Manager- Application Development

Microsoft

New York, NY, USA Remote

Full time

Customer Services/Support + Customer Success

Feb 23

This job is no longer accepting applications.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

 

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!  

   

This role focuses on Microsoft Application Development Platform and Azure Services. The ideal candidate will have experience in customer-facing roles leading development processes and technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.  

   

We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for customer accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.  

Responsibilities

 

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions 
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads 
  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization 
  • Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer 
  • Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes 
  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs 
  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate 
  • Maintain architect level technical skills and knowledge of market trends and competitive insights; Be an Azure based solutions evangelist with customers, partners and external communities 

Qualifications

Required/Minimum Qualifications  

  • Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience  
  • OR Master's Degree in Engineering, Information Technology, Business, or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience  
  • OR equivalent experience 

  

Additional or Preferred Qualifications  

  • Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 8+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience  
  • OR Master's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience  
  • OR equivalent experience 
  • 3+ years relevant work experience within customer industry 
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).  
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification 
  • Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification 
  •  Experience - 5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred 
  • Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success 
  • Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required 
  • Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist) 
  • Technologies: Cloud, mobile, web application development, cloud-native application architecture  

 

Technical  

  • Ability to understand business requirements and customer problems and solve them through cloud technologies required  
  • Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required  
  • Experience with and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) required  
  • Subject matter expertise in one or more of the following:  
  • Software design, development, and deployment for one or more of the following platforms: Web application server technologies, Cloud applications, mobile (Android, iOS), Linux, Windows required  
  • DevOps practices, including continuous planning/Agile, CI/CD, quality and security and one of the DevOps tool chains (i.e. Jenkins, Spinnaker, Azure DevOps, GitHub). required  
  • One or more of the following programming languages: C++, C#, Java, Node.js, JSON, PHP, Perl, Python, Ruby on Rails; required  
  • Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, Microservice frameworks etc. preferred  
  • Competitive landscape and knowledge of cloud development platforms; preferred  

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away


You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Microsoft

We're on a mission to empower every person and every organization on the planet to achieve more.

{{notification.msg}}