Senior HR Services Consultant


Praha, Prague, Czech Republic Remote

Full time

Human Resources / People

Jan 26

This job is no longer accepting applications.

We are looking for an HR case manager who is passionate about influencing and impacting high growth and dynamic businesses through effective management (both proactive and reactive) of employee and manager related activities. This person will be a member of the HR Services team accountable for managing cases across multiple organizations. 


A significant component of this role will also involve working with HR Services and CoE programs to develop, design, implement end to end workflows and ensure the management of regional processes and solutions. 


This role requires a consultative, problem-solving, and programmatic approach to drive consistency in processes & services aligned to policies. We are looking for someone who can work collaboratively across geographies and functions - influencing processes to ensure they align to culture and strategic business priorities and use of metrics and voice of the customer framework to identify trends and improvement opportunity areas. 


  • You will own employee cases associated to the employee lifecycle. These cases will require you to engage with employees, managers, different stakeholders through completion. 


  • You provide consulting services to managers and employees on HR programs, processes, and initiatives. You also engage with our HR Consulting and HR partner teams to influence decisions related to HR programs. 


  • Designs and implements processes in partnership with HR Services Architect in alignment with Microsoft HR policy, E2E flow description, tool, and consultative capability assets. 


  • You drive the execution and implementation of HR programs, and you serve as a liaison to collaborate with the Center of Excellence (COE) and a business, region, or geography. 


  • You conduct cross-functional data analysis, identify trends and escalated risks/concerns, and develop recommendations. 


  • You understand and apply Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, terminations, offboarding); you advise employees and managers on compliance to policies and procedures. 



  • High volume case management (policy) experience, ideally from working within a Shared Service Centre environment / COE HR model 
  • Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries 
  • Fluent English language skills 
  • Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; engages and collaborates with HR partners to influence the decision-making related to managed programs, processes, and initiatives; analyzes the situations for a business, region, or geography and offers perspectives as a subject matter expert. 
  • Have proven experience in managing complex HR processes, being able to problem solve and think of scalable solutions 
  • Human Resources Policies and Procedures - Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices. 
  • Human Resources Industry - Knowledge of human resources (HR) industry terminology, technology, research, and practice. This includes knowledge of HR operating environments, issues, trends, and federal, state, and local laws and regulations, and any applicable software. 
  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels  
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment. 
  • Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to Human Resource (HR) partners (e.g., HRBP); may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines (e.g., HR Consulting). 


Required Qualifications

  • 7+ years of experience with Human Resources or business programs/processes OR Bachelor's degree
  • Fluency in English language in addition to French or German

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

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