Senior HR Service Advisor

Microsoft

Praha, Prague, Czech Republic Remote

Full time

Human Resources / People

Jan 26

This job is no longer accepting applications.

The HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.

The HR Services Advisor is a member of the HR Services organization and plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization. This position requires an action oriented professional, who will be primarily responsible for using their exceptional problemsolving, customer service and data entry skills to support HRServicesoperations. The ideal candidate will have hands-on knowledge of Sucess Factors Employee Central, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

Responsibilities

•Process HR-related transactions, troubleshoot data and tool issues, and perform special projects and data audits as needed

•Ensure quality data entry completed within SLA depending on priority & complexity

•Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies

•Recommend solutions to process failings and contribute to the continuous improvement process

•Independently respondsto complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.

•Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion

•Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency

•Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance

•Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience

•Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services

Qualifications

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away


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