Partner Program Manager, Specializations (Remote USA)


United States Remote

Full time

Sep 30

This job is no longer accepting applications.

From startups to the world’s largest enterprises, millions of companies in over 120 countries use Stripe to start, run, and scale their businesses. Stripe is a technology company that builds economic infrastructure for the internet, powering the kinds of companies that couldn’t exist even ten years ago, with new models like crowdfunding, on-demand apps, and marketplaces. Our customers are the most ambitious organizations in the world. Our partners –from Technology ISVs and SaaS Platforms to Consulting firms to Startup Incubators– help them realize that ambition. 

We are looking for an experienced Partner Programs Manager to join the Go-to-Market Partner team, reporting to the Head of Partner Programs. You will focus on designing, scaling, and continuously improving the Specializations of our new Partner Program. These are foundational areas of value that our partners will provide to users, including partner expertise in: Product areas such as POS/in-store, Connect platform, Billing and Invoicing; or Functional areas such as ERP, CRM, CPQ, QTC; or Industries such as retail, media and entertainment, travel, etc. All our partner types will have the option to participate in specializations, so you will need to have strong business acumen and understanding across all our partners. These include software companies (e.g., SAP, Netsuite, Microsoft, Salesforce), SaaS platforms (e.g., Squarespace, Blackbaud, Shopify, Doordash), extension/plug-in partner ISVs (e.g., Twilio, Xero, Zoho, Magento, Mailchimp), Global Systems Integrators, Regional Systems Integrators, Software Development/Digital Agencies, and Payments consultants. You will apply your deep knowledge and experience in Partner Programs and Ecosystem to work across internal functions to build and execute program benefits, requirements, enablement, program journey, and success measures. The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, and work cross-organizationally to build consensus. Then the candidate must launch and execute the specialization inside of the Partner Program and operationalize it with key stakeholders. A keen sense of ownership, drive, and entrepreneurship is a must. An understanding of the payments space and the ecommerce ecosystem would be a bonus.

You will:

  • Own the Specializations strategy and global execution for all partner types, by designing a long-term framework that differentiates Stripe by the partners we go to market with and the value they bring to our end-users. You will team closely with Sales to discover needs and execute with partners
  • Build and execute tactical elements of Specializations
  • Set the partner requirements that an end-user would find meaningful and trust-worthy, establish the back-office operations for partner validation
  • Design the recruitment strategy with Sales, targeting prospective and existing partners
  • Curate enablement curriculum and deliver enablement to partners
  • Assist Stripe and Partner sellers with sales initiatives 
  • Help drive marketing campaigns to and through partners
  • Launch the Stripe Partner Program to Americas partners in 2H, with particular focus on execution
  • Validate new partners and how they are displayed on our partner directory, teaming with Partner Experience Engineering
  • Improve the partner onboarding experience, working with Product Enablement
  • Optimize deal registration with salesforce, working with Sales Ops and Corporate Technology
  • Operationalize MDF, working with Partner Marketing and vendors
  • Support growth programs working with Sales and Product teams
  • Help to deliver and close the loop with marketing leads we send to partners 
  • Team closely with Technology, Consulting, and Geography partner sales to develop and implement partner initiatives, partner programs, marketing strategy, partner contracts, partner scorecards and new logo wins and revenue tracking for the Americas
  • Be data centric. Build data on partner performance and report out insights that inform key stakeholders. Track and measure the success of program initiatives around partner adoption, engagement, marketing activities, external industry awareness, and input from internal stakeholders

We’re looking for someone who has:

  • 5+ years of experience in partner programs & ecosystem roles (e.g., business development, enablement, sales, or marketing) 
  • 7+ years of experience in the technology industry, including direct experience with B2B SaaS, Cloud, API companies, systems integrators, or consulting firms
  • Successful track record of working and communicating with multiple stakeholders and cross functional teams, including sales/business development, marketing, product, and program operations
  • Excellent project management skills and attention to detail
  • Excellent problem solving skills and ability to work through ambiguity
  • Excellent communication and presentation skills 
  • Able to manage deadlines and work collaboratively in a fast-paced, dynamic environment
  • Takes initiative with a “no task is too small” and “I’ll get it done” attitude

Nice to haves:

  • Experience working in the financial services or payments industry
  • Experience delivering channel marketing campaigns to- and through- partners
  • Experience with content development, including webinars, playbooks, and partner enablement tools

You should include these in your application: 

  • Your resume and/or LinkedIn profile
  • A 1-2 paragraph summary of your favorite project from any of your work or personal experiences and how why it’s relevant to this role

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