Vendor Partner Manager


San Francisco, CA, USA

Full time

Sep 29

This job is no longer accepting applications.

We are looking for a strategic manager to join the Risk and Financial Crimes Operations team as a Partner Manager. In this role, you will be part of a team that plans for and oversees the operational performance, network allocation, and all the things associated with building a first-class operational team for a global hyper growth payments company. 

Stripe is both a technology and a financial services company. You will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, getting their hands dirty, seeking creative solutions and moving quickly, often in the face of ambiguity.

You will:

  • Manage the operational vendor performance business relationships, including leading weekly, monthly, quarterly, and annual business reviews, as required
  • Ensure quality assurance metrics for sites are met and areas for improvement are identified
  • Collaborate with multiple stakeholders to scope and deliver projects, anticipate and adjust for volume fluctuations, and influence RFP decisions
  • Monitor SLA health and production distribution
  • Ensure partner uptime to maximize productivity
  • Conduct Root Cause Analysis and After Action Reviews on operational processes as needed
  • Be the face and SME representing a portion of our growing vendor network

We’re looking for someone who has:

  • Minimum 4+ years experience as a partner manager. Ideally in a global or multi-geo capacity
  • Minimum 2+ years of people management experience
  • Experience managing a business relationship; preferably in a partner management space
  • Demonstrated ability to think strategically and act tactically
  • Ability working with cross-functional business stakeholders and technical teams
  • Confidence presenting to stakeholder audiences across all levels
  • COPC certification

Nice to haves:

  • Proficiency with SQL, Zendesk, and google docs
  • Experience in AML/Sanctions Compliance

You should include these in your application:

  • A resume and LinkedIn profile

We look forward to hearing from you


At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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