Tasks/Responsibilities

The IT Technician will be responsible for supporting approximately 600 users and workstations mainly on 3 sites in Quebec.

MORE PRECISELY

• Respond to employee requests and help them solve their technical problems
• Perform the configuration of the company’s new workstations and keep them up to date
• Work in mode approximately 80% support levels 1-2 and 20% special projects
• Manage a few suppliers as needed and ensure that the connection of the factory machines is operational
• Work in an environment on Windows, Microsoft 365, HPE Aruba Networking, Fortinet
• Work in collaboration with three System/Network Administrators, a Security Analyst, and an IT Infrastructure Director.

PROFILE

• 1+ year of experience as an IT Technician
• Proficiency in Windows and Microsoft 365
• Knowledge of HPE Aruba Networking and/or Fortinet
• Strong interest in technical support and strong customer service skills
• Experience in a manufacturing environment or ease with support in a factory context
• Class 5 driver’s license and be open to occasional travel
• DEC in computer science or equivalent
• Bilingualism (French required, functional English)